Shipping policy

Thank you for shopping with TechTronic.ca. This Shipping Policy explains how we process, fulfill, and deliver your orders.

1. Shipping Coverage We currently ship to Canada and the United States. If you are unsure whether we can deliver to your address, please contact us before placing your order.

2. Estimated Delivery Times Canada: 7-15 business days — Standard tracked shipping via CJdropshipping and local postal services United States: 7-15 business days — Standard tracked shipping via CJdropshipping and local postal services

Delivery times are estimates and may vary due to postal volume, weather, customs processing, or other factors beyond our control. Some items may ship from warehouses closer to your location, which can result in faster delivery.

3. Shipping Costs All items in our store include free standard shipping to both Canada and the United States. No minimum order required.

4. Order Processing Orders are processed within 1–5 business days after payment confirmation. Orders are not processed on weekends or Canadian public holidays. Processing times may be longer during high-volume periods or depending on item availability. Once your order is processed and shipped, you will receive a confirmation email with tracking information.

5. Fulfillment & Tracking All orders are fulfilled through CJdropshipping using carriers such as CJPacket and local postal services. A tracking number will be emailed once your order is dispatched. You can track your shipment directly on our website or at cjpacket.com. Tracking updates may take 24–72 hours to appear after shipment.

6. Customs, Duties & Taxes For Canadian Customers: Some items may be shipped from warehouses outside Canada. Customers are responsible for any additional charges, including GST/HST, import duties, and brokerage or handling fees. For USA Customers: Items shipped to the United States may be subject to customs duties, import taxes, or other fees imposed by U.S. Customs and Border Protection. These charges are the responsibility of the customer and are not included in your order total. TechTronic.ca is not responsible for any customs charges, delays, or fees. Please contact your local customs office for details.

7. Delays & Lost Packages Possible delays may occur due to customs inspections, postal service disruptions, severe weather or natural events, high seasonal volume, carrier processing delays, or cross-border processing. If your tracking shows no updates or your order exceeds the estimated delivery window, contact us and we will arrange a replacement or refund.

8. Incorrect Addresses & Undeliverable Packages Ensure all address information is accurate when placing your order. Orders returned due to incorrect or incomplete addresses may require additional shipping charges for reshipment. For USA orders, ensure your address includes apartment/suite numbers if applicable.

9. Policy Updates TechTronic.ca may update this Shipping Policy at any time to reflect changes in carriers, fulfillment procedures, or operational needs. By placing an order on our website, you agree to this Shipping Policy.