Refund policy

Thank you for shopping with TechTronic.ca. Your satisfaction is important to us. This policy explains how returns, refunds, and cancellations are handled for orders placed on our store.

1. Return Eligibility

You may request a return or refund within 30 days of delivery under the following conditions:

Eligible Reasons:

  • Item arrived damaged or defective
  • Wrong item received or missing components
  • Item did not arrive within the estimated delivery timeframe

Requirements:

  • Contact us within 30 days of delivery
  • Proof of issue (photos or videos) is required for damaged, incorrect, or missing items
  • A screenshot of your complaint including your name, date, and description of the issue must be provided

2. Condition of Returned Items

Returned items must meet these requirements:

  • Unused and in original packaging
  • Free from signs of wear or damage not caused during transit
  • Include all original parts, accessories, or manuals

Returns not meeting these conditions may be declined or eligible for a partial refund only.

3. Replacement or Compensation

Depending on the situation, TechTronic.ca may offer:

  • Full refund for items that are badly damaged or completely incorrect
  • Partial refund if only part of the item is affected (minor issues such as slight thread, small scratches, or minor wrinkles are not eligible)
  • Replacement shipment at no additional cost

Note: Direct exchanges are not offered. For fragile or electronic products, a refund is recommended over a replacement.

4. Order Cancellations

Orders may be cancelled within 24 hours of purchase if not yet processed or shipped. Once an order has been processed, cancellation is not possible — a return can be requested after delivery instead.

The following orders cannot be cancelled after payment under any circumstances:

  • Print-on-demand (POD) or customized orders
  • Preorder or special inventory orders

To request a cancellation: Email info@techtronic.ca with your order number and the subject line: "Cancellation Request."

5. Refund Processing

Refunds are issued to the original payment method. Processing typically takes 3–7 business days and will not exceed 10 business days. Refunds for returned items are issued after the item is received and inspected. Original shipping fees are non-refundable unless the error was ours.

6. Delayed Orders

If your order has not arrived and tracking shows no movement or has expired, you may open a dispute under the following timeframes:

  • Canada: 60 days after the order departed from our warehouse
  • United States: 45 days after the order departed from our warehouse

If tracking shows your order has been delivered but you have not received it, a refund or resend cannot be issued unless you provide an official non-delivery certificate from your local post office with an official seal.

Note: Sometimes packages are held at a local post office due to an insufficient address, unclaimed package, or similar issue. Please contact your local post office before submitting a claim.

7. Return Shipping

Our fulfillment warehouse is located in China. We strongly discourage returns due to the following reasons:

  • International return shipping costs are high and are the customer's responsibility
  • Returns typically take 3 or more months to arrive at the warehouse
  • Items are frequently lost or damaged during the return journey

If a return is approved and you wish to proceed, please contact us at info@techtronic.ca for the correct return address. Returns must be initiated within 30 days of receiving your order. Unauthorized returns cannot be processed.

8. Non-Returnable and Non-Refundable Situations

The following situations are not eligible for a refund, return, or resend:

  • Buyer does not like the product or changed their mind
  • Buyer ordered the wrong item or SKU
  • Incorrect shipping address was provided by the customer
  • Tracking information was deleted by the logistics company or local post office
  • Package was returned, discarded, or detained due to the customer's failure to comply with customs clearance requirements
  • Damaged packaging box only (product inside is undamaged)
  • Minor cosmetic issues such as slight thread, small scratches, or minor wrinkles
  • Delays or damage caused by force majeure events including but not limited to: natural disasters, epidemics, war, strikes, or customs inspections
  • Final sale or clearance items
  • Items returned without prior authorization

9. Shipping Coverage

TechTronic.ca ships to Canada and the United States only. All orders include free standard shipping with tracking.

Estimated Delivery Times:

  • Canada: 7–15 business days
  • United States: 7–15 business days

USA Customers: Customs duties or import fees are the responsibility of the customer. TechTronic.ca is not responsible for any customs charges, delays, or fees imposed at the border.

10. How to Request a Return or Refund

To submit a request, email info@techtronic.ca and include:

  • Your order number
  • Description of the issue
  • Photos or videos of the issue
  • Screenshot of any complaint or dispute communication (including name, date, and content)

We aim to respond within 1–3 business days.